Refund and Return Policy for Skillbina


Effective Date: November 22, 2024

At Skillbina, we want you to be completely satisfied with your purchase of our premium beauty products. If you are not happy with your order, our Refund and Return Policy is designed to offer you a straightforward process for returning or exchanging items.

Please review the following policy carefully to understand your rights and responsibilities regarding returns, refunds, and exchanges.

1. Return Eligibility

We offer a 30-day return policy for most products purchased through our website. To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days of the original purchase date.
  • The product must be unused, unopened, and in its original packaging.
  • All tags and labels must still be attached to the item.
  • You must have proof of purchase, such as the order confirmation email or receipt.

Non-returnable items:
For health and safety reasons, certain items are non-returnable, including but not limited to:

  • Opened or used skincare products.
  • Used cosmetics or beauty tools.
  • Clearance sale or final sale items.

If you are unsure whether an item is returnable, please contact us at [email protected] for clarification.

2. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Customer Service: Email us at [email protected] with your order number and details of the item(s) you would like to return. Please include the reason for the return.

  2. Return Authorization: Once we have received your request, we will send you a Return Authorization (RA) number and return instructions. Please do not return the product without obtaining this authorization.

  3. Prepare Your Return: Pack the item securely in its original packaging, including any accessories, manuals, or free gifts that came with the purchase.

  4. Ship the Item Back: You are responsible for the return shipping costs unless the return is due to a defect or error on our part (e.g., wrong item sent, damaged goods). We recommend using a trackable shipping service or purchasing shipping insurance for your return package, as we cannot guarantee that we will receive your returned item.

  5. Address: Please send your return to the following address:

    Skillbina Returns
    4496 Austin Avenue
    Savannah, Georgia, United States

3. Refunds

Once we receive your returned item and verify that it meets the eligibility requirements, we will process your refund. Refunds will be issued to the original payment method used at checkout.

  • Processing Time: Please allow up to 7-10 business days from the date we receive your return for the refund to be processed.
  • Shipping Fees: Shipping costs are non-refundable. You will be responsible for any return shipping fees unless the return is due to an error on our part (e.g., wrong or damaged item).
  • Partial Refunds: If the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error, we may issue a partial refund or deny the return.

4. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the original item and place a new order for the desired product.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will offer you a full refund or replacement, depending on the situation.

To initiate a return for damaged or defective items, please follow the steps outlined in the “How to Return an Item” section above. Be sure to include photos of the damaged item in your return request to expedite the process.

6. Cancellations

If you wish to cancel an order, please contact us immediately at [email protected]. If your order has not yet been processed or shipped, we will cancel it and issue a full refund. Once your order has been shipped, we cannot cancel it, but you may follow the return process once the item is received.

7. Customer Service

If you have any questions or need assistance with your return, exchange, or refund, our customer service team is here to help. Please contact us at:

We are committed to providing exceptional customer service and resolving any issues as quickly as possible.

8. Changes to the Refund and Return Policy

Skillbina reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Any changes will be reflected on this page, and the updated date will be displayed at the top. We encourage you to review this policy periodically for any updates.

Thank you for shopping at Skillbina. We appreciate your business and strive to provide high-quality beauty products and excellent customer service. Should you have any concerns, please do not hesitate to reach out to us.